A Grade – Superb Condition
Functional – No Functional Defect
Display- Perfect Condition
Display Glass – Minimal scratches that barely visible.
Physical Condition/ Body Condition – Few Scratches/ Minor sign of usage.
B Grade –Good Condition
Functional – No Functional Defect
Display- Minor dot of pixel on display, No issue for visibility
Display Glass – Minor 4/5 scratches on display glass
Physical Condition/ Body Condition – Minor Dent and Scratches of device
C Grade – Fair Condition
Functional – No Functional Defect
Display- Minor 3/4 dot of pixel on display or shade on display, No issue for visibility
Display Glass – Minor 7/8 scratches on display glass
Physical Condition/ Body Condition – 5/8 Minor Dent and Scratches of device
Warranty Policy for Refurbished device
Limited Warranty Period: The warranty period for Refurbished Smartphones Consoles is of six (06) months, commencing from the invoice date
Accessories Warranty: Accessories (Adaptor, Data/Charging/Power Cord& Battery) provided with the product hold a three (3) months warranty from the invoice date.
IMEI/Serial Number Validation: Consumers must provide the IMEI number/serial number of the device to establish the validity of the warranty period.
Device Imaging Requirement: Consumers must share front, side & back images of the device before packing for pickup and may be required to showcase issues through video recording.
Return Reason Verification: The reason for raising a return should match the issue/grade mismatch in the device; otherwise, the return request will be cancelled.
Seal Integrity Requirement: The seal inside the device should be intact. If found tampered with at the time of receiving the returned device, no resolution will be provided.
Limited Warranty Resolution: During the warranty period, the company may repair or replace the device. Replacement has a residual warranty period.
Damage Reporting Timeframe: For devices with damage/physical condition issues, the customer must report the issue within 24 hours of delivery along with un-boxing video of purchased device.
Return Packaging Requirement: Proper packaging is required to avoid physical damage during returns. Company reserves the right to deduct/recover money for improper packaging.
Subcontracting of Services: Flyphones may subcontract warranty services without notice to the customer
Warranty does not apply to:
- Physical damage, such as cracked screens, dents, or impact damage
- Water or liquid damage
- Accidental or intentional damage
- Cosmetic defects or regular signs of wear and tear
- Issues due to software tampering, rooting/jailbreaking, or unauthorized repairs
For Product & Service Support
Helpline Calling Number: +918130506855
Helpline Whatsapp Number: +918130506855
Working Hours: Monday to Saturday – 10:00 AM to 07:00 PM
Email Support: @flyphones.co.in